Privacy Policy
Last updated: May 2026
1. Who We Are
TellMyTaxi operates the website tellmytaxi.com and provides private airport transfer booking services across Italy. When you book a transfer or contact us, we process certain personal data as described in this policy.
Contact: info@tellmytaxi.com
2. Data We Collect
- Booking data: name, email address, phone number, flight number, pickup/drop-off address, travel date and time.
- Payment data: processed securely by our payment provider. We do not store card details.
- Technical data: IP address, browser type, pages visited (via Google Analytics / GTM).
- Communications: messages sent to our support team.
3. How We Use Your Data
- To process and fulfil your transfer booking.
- To send booking confirmation and driver details by email.
- To contact you about changes to your booking (e.g. flight delays).
- To improve our website and services through anonymised analytics.
- To comply with legal obligations.
4. Legal Basis (GDPR)
We process your data on the basis of contract performance (to fulfil your booking), legitimate interest (to operate and improve our service), and legal obligation where required.
5. Data Sharing
We share your data only with:
- Transfer operators: your name, contact number, flight and address are passed to the driver fulfilling your booking.
- Payment processors: Stripe or equivalent, for secure card processing.
- Analytics providers: Google Analytics (anonymised), Google Tag Manager.
We do not sell your data to third parties.
6. Data Retention
Booking records are retained for 3 years for accounting and legal purposes. Analytics data is retained per Google's standard retention policies. You may request deletion at any time.
7. Your Rights
Under GDPR you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Object to processing
- Data portability
To exercise these rights, email info@tellmytaxi.com.
8. Cookies
We use cookies for analytics (Google Analytics) and site functionality. By using our site you consent to essential cookies. You can disable analytics cookies in your browser settings.
9. Changes to This Policy
We may update this policy from time to time. The date at the top of this page reflects the latest revision.